Welcome to War Flavor, operated by War Flavor LLC. We’ve put together answers to some of the most common questions about ordering, products, shipping, returns, refunds, and customer support.
Orders
How do I place an order?
Simply browse our store, select the products you want, add them to your cart, and proceed to checkout. Enter your shipping and payment information, review your order, and complete your purchase.
You will receive an order confirmation after your order has been successfully placed.
Can I cancel or change my order?
Please contact us as soon as possible if you need to cancel or change your order.
We will make reasonable efforts to accommodate requests for orders that have not yet been processed or shipped. Once an order has been processed or shipped, changes or cancellations may no longer be possible.
When will my order be processed?
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding U.S. holidays.
Shipping
How long does delivery take?
Orders are generally processed within 1–3 business days.
After your order ships, estimated delivery is typically 3–5 business days.
The typical total timeframe from placing an order to delivery is approximately 4–8 business days, excluding weekends and U.S. holidays.
Delivery times are estimates and are not guaranteed unless a guaranteed shipping service has been purchased.
What shipping carriers do you use?
We currently ship orders using:
- USPS
- UPS
The carrier used for your order may depend on the destination, package size, weight, shipping method, and other fulfillment factors.
Will I receive tracking information?
Yes. When tracking is available, you will receive tracking information by email after your order has shipped.
Please allow some time for tracking information to become active.
My tracking says "delivered," but I don't have my package. What should I do?
First, check around your delivery location and with household members, neighbors, or building management if applicable.
We also recommend contacting the shipping carrier for additional delivery information.
If you still cannot locate your package, contact us at warflavor27@gmail.com so we can assist with investigating the shipment.
What happens if my package is delayed or lost?
If your package appears to be significantly delayed or lost, please contact us at warflavor27@gmail.com.
We will assist with investigating the shipment and determining the appropriate next steps.
What if I entered the wrong shipping address?
Contact us as soon as possible.
We will make reasonable efforts to correct an address before your order is processed or shipped. However, we cannot guarantee that an address can be changed after processing or shipment.
Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address provided by the customer.
Products
What types of products do you sell?
War Flavor offers a variety of Mexican candy, snacks, beverages, food products, and other merchandise.
Do you provide ingredient and allergen information?
Product packaging and labels contain important information about ingredients and allergens.
Customers should carefully review the product label and ingredient information before consuming any food or beverage.
If you have a food allergy or dietary restriction, please contact us before purchasing if you have questions about a particular product.
Can I return food or candy?
Due to health and safety considerations, food, candy, snacks, beverages, and other consumable products generally cannot be returned once they have been opened, consumed, or used.
However, we may provide a refund or replacement if a product arrives damaged, spoiled, defective, unsafe to consume, incorrect, missing, or significantly different from what was ordered.
Please contact us within 7 days of delivery if there is a problem with a food product.
Returns & Refunds
What is your return period?
Eligible non-food merchandise may be returned within 30 days of delivery, subject to the requirements of our Return and Refund Policy.
Items generally must be unused and in their original condition and packaging when applicable.
Can I return an item if I change my mind?
For eligible non-food merchandise, you may generally request a return within the 30-day return period, provided the item meets our return requirements.
Food and consumable products generally cannot be returned because of a change of mind or because you do not like the taste.
How do I request a return?
Contact us before sending any item back.
Please provide your order number, name, reason for the return, and photographs or other information when requested.
We will provide return instructions for eligible returns.
Do you offer exchanges?
Exchanges or replacements may be available for eligible items that arrive damaged, defective, incorrect, or otherwise qualify under our Return and Refund Policy.
How do refunds work?
If your refund request is approved, we may issue:
- A full refund.
- A partial refund.
- A replacement.
- An exchange.
- Store credit.
Approved refunds are generally issued to the original payment method.
The time it takes for your refund to appear in your account depends on your bank, card issuer, or payment provider.
Damaged Orders
What should I do if my order arrives damaged?
Please contact us within 7 days of delivery.
Keep the original shipping packaging and take clear photographs of the damaged package and products.
Send the information to:
Email: warflavor27@gmail.com
Phone: (302) 364-0523
After reviewing the issue, we may provide a replacement, refund, store credit, or another appropriate resolution.
International Orders
Do you ship internationally?
War Flavor may offer shipping to select destinations outside the United States.
International shipping availability may vary depending on the product and destination.
Are customs fees included?
Unless otherwise stated at checkout, international customers are responsible for applicable customs duties, import taxes, fees, and other charges imposed by the destination country.
International orders may also take longer to arrive due to customs processing.
Payments
What payment methods do you accept?
Available payment methods will be displayed during checkout.
Why was my payment declined?
Payments may be declined because of incorrect payment information, insufficient funds, bank restrictions, security checks, or issues with the payment provider.
If your payment is declined, verify your information or contact your bank or payment provider.
Contact Us
How can I contact War Flavor?
If you have questions about an order, product, shipping, return, refund, or anything else, please contact us:
War Flavor LLC
Store Name: War Flavor
192 Bear Christiana Rd, #2363
Bear, DE 19701
United States
Phone: (302) 364-0523
Email: warflavor27@gmail.com
When contacting us about an order, please include your order number whenever possible.
Still Have Questions?
If you don't see the answer to your question here, please contact War Flavor LLC. We're happy to help.
Thank you for choosing War Flavor!
