ORDERS & BILLING:
Can I cancel or change my order once it is placed?
Because we work quickly to pack your snacks, the window for changes is very small. If you need to modify your shipping address or cancel your order, please email us at info@warflavor.com within 2 hours of placing it. Once an order enters our fulfillment process or is handed over to the courier, no changes can be made.
What forms of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as secure digital payment gateways supported natively by our Shopify platform.
Why was my order flagged or canceled?
To protect our customers, our billing system automatically flags orders that appear to have mismatched credentials or resemble unauthorized reseller or bot activity. If your order was canceled incorrectly, please reach out to our team to verify your account details.
SHIPPING & TRANSIT:
How much does shipping cost?
We offer a flat rate of $10.99 for standard ground shipping across the United States.
How long will it take to get my snacks?
- Processing Time: All orders are packaged and processed within 24 business hours (Monday through Friday). Orders placed over the weekend will begin processing on Monday morning.
- Transit Time: Once picked up by our shipping carriers (USPS, UPS, or FedEx), ground delivery typically takes 3 to 7 business days depending on your location.
Do you ship internationally?
No. War Flavor currently operates and ships strictly within The United States.
What happens if my candy arrives melted?
Because we ship delicate confectionery, chocolates, and specialized treats through standard ground courier networks, items can soften or melt during warm seasons or in hot transit vehicles. We do not use refrigerated packaging, so ordering temperature-sensitive treats during warm months is done at your own risk. We do not offer refunds or replacements for products altered by ambient transit temperatures.
RETURNS & REFUNDS:
What is your return policy?
Due to health, safety, and food safety regulations, all snack and candy purchases are final sale. We cannot accept returns, physical drop-offs, or exchanges on open or unopened food items.
My order arrived damaged or incorrect. What should I do?
Your satisfaction is our priority! If you received the wrong flavor or your items arrived physically damaged, please report it to us within 7 days of delivery. Email info@warflavor.com with your order number, a description of the issue, and clear photo evidence so we can arrange a replacement or refund.
ABOUT WAR FLAVOR:
Can I come pick up my order in person?
No. War Flavor operates strictly as an online-only e-commerce retail store. Our physical address in El Cajon, California, is a secure corporate administrative facility used solely for legal mail and tax documentation. We do not have a public showroom or physical retail counter, and walk-in consumer pickups are completely unavailable.
How can I contact customer support?
Our digital help desk is available Monday through Friday, 9:00 AM – 10:00 PM (PST). We respond to all email inquiries within 24 business hours.
- Email: info@warflavor.com
- Phone: (302) 364-0523
- Legal Business Entity: War Flavor LLC
- Mailing Address: 987 Amistad PL, El Cajon, CA, 92019, United States